🔁 Return & Refund Policy

🚫 SALE PERIOD POLICY – STRICTLY NO RETURN / NO REFUND / NO EXCHANGE

📌 Products purchased during any RANGKAT SALE are not eligible for return, refund, or exchange.
🙏 We appreciate your understanding and support.

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📦 Standard Return Eligibility (Only for Transit Damage)

✅ Return accepted only in case of damage during transit
📸 A clear, uncut parcel opening video must be shared within 48 hours of delivery

🎥 Video Guidelines
🔸 Must show the full packaging and product
🔸 No edits, background music, or sound
🔸 Should be uncut — from seal opening to full product view

📬 Customer must ship the product back at their own cost
💳 Verified damages will be refunded to your original payment method after inspection

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🚫 Non-Returnable Items (Always)

❌ Blouse Fabrics (cut, stitched & unstitched)
❌ Jewelry & Accessories
❌ Any products sold under clearance, final sale, or discount codes
These are final sale items and not eligible for return or exchange.

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🔄 Exchange Policy

🔁 We do not offer exchanges on any products
📦 Each piece is unique & limited stock, and restocks are rare.

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💳 Payment Policy

✅ We accept prepaid payments securely via Razorpay
🚫 COD (Cash on Delivery) is currently not available
📦 Orders are shipped only after payment is confirmed

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📝 Submitting a Return Request

To raise a return request for transit damage:

📩 Please fill this Google Form:
👉 Return Request Form

✅ Note:

We only begin reviewing once the returned package is received

Review takes up to 48 hours after receiving the return

Package must be:
✴️ Intact, Unused
✴️ Not torn beyond the complaint
✴️ Properly packed and handled

📦 We are not responsible for delays, loss, or additional damage during return shipping.

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🙏 Thank You for Choosing Rangkat

Your purchase supports Indian artisans and keeps our textile legacy alive.

With love and care,
Sulogna Sinha
Team Rangkat